March 2, 2023

How to Reduce AV Support Calls in Your School

How to Reduce AV Support Calls in Your School

The 21st century classrooms are overwhelmed by all kinds of new technologies: projector, computer, electronic whiteboard, interactive flat panel, speakers, power amplifier, wireless microphone… With more and more equipment coming into the classroom, it’s been a great headache for teachers to use each device smoothly. Statistics show that at least 20% of all classes have gone through unexpected pause due to technology issues. For the IT and AV professionals that support these learning spaces, it has become their greatest fear, since the IT admin is most likely to take the blame for such disasters.
The key to classroom central control

The most effective way to minimize AV support calls is to simplify the room’s user interface to the point where even Grandma could operate the equipment. With Q-NEX Networked Media Processor in the classroom, the teacher can easy power on all the devices (lights, air-con, classroom TV, interactive display, projector and electronic screen) by simply one touch on the desktop control panel, or tapping his ID card. Besides local control, the IT admin can also set schedule task through web-based Q-NEX Console or App to power on/off devices for all the classrooms.
As the center of the classroom control system, Q-NEX NMP is an all-in-one product integrated with LAN switch, power control module, AV matrix switch, digital amplifier, wireless mic system, IR control module and AV decoder. It is able to reduce cabling, save rack space and minimize the number of disparate boxes that make up the solution.      
Some tips for the control panel

A user-friendly control panel shall have intuitive design and simple operation. Also you need to make the user experience consistent from room to room. Make sure your touch panel can combine several actions into a single push of a button. For example, you could power on all the devices by just one touch on the power button.
Remotely manage, maintain and troubleshoot
For large campuses with several teaching buildings and classrooms, it’s important to find a way to remotely manage and maintain the AV assets, otherwise the IT team is busy running from room to room and fighting with endless technical issues that nowhere to track the record. With centralized management, the IT admins can spend more time improving performance and less time in solving crisis.
For Q-NEX solution, it provides a cloud-based platform Q-NEX Console for remote management:

All the device status will be presented in the Console, so that the IT admin can have a bird’s eye view of all the classroom devices within the campus, saving their time and energy of running around to check each device.
Remote control of the device is available, as well as schedule tasks to turn on/off each device, in order to reduce energy costs.
When there’s something wrong with the classroom device, teacher can easily report the technical issue to the Console for the IT admin to notice, and related repair log will be uploaded as well to track the maintenance progress.

Upgrading the school’s AV infrastructure is a big decision to make. Technology should not be a burden but helpful assets to educators. The best way to derive the most value from your smart classroom is to make them reliable, easy to use and easy to support.